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Evidence Guide: MSS407031 - Review continuous improvement processes

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS407031 - Review continuous improvement processes

What evidence can you provide to prove your understanding of each of the following citeria?

Review continuous improvement practice

  1. Plan and collect information from existing sources and consultation with experts across functions and levels of organisation
  2. Review performance against current key performance indicators (KPIs) to identify problem areas
  3. Review KPIs to identify any that are not current and/or relevant
  4. Review current continuous improvement processes and outcomes to identify problem areas
  5. Audit sustainability (social, ecological and economic) changes resulting from continuous improvement activity
  6. Analyse problems to determine root cause
  7. Identify areas where improvement to KPIs and continuous improvement processes may be required
Plan and collect information from existing sources and consultation with experts across functions and levels of organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review performance against current key performance indicators (KPIs) to identify problem areas

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review KPIs to identify any that are not current and/or relevant

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review current continuous improvement processes and outcomes to identify problem areas

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Audit sustainability (social, ecological and economic) changes resulting from continuous improvement activity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse problems to determine root cause

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify areas where improvement to KPIs and continuous improvement processes may be required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate improvements to continuous improvement processes

  1. Seek input from stakeholders to confirm priority areas for action, develop solutions and select changes to be implemented
  2. Determine relationship of solutions to codes of practice, standards, contracts and commercial or industrial agreements
  3. Evaluate expected outcomes from solutions against organisation’s competitive systems and practices approach and select most compatible action/s
  4. Liaise with process or system owner to generate engagement with and obtain sign-off for improvements
  5. Draft implementation plan for selected action/s and confirm or amend with input from stakeholders
Seek input from stakeholders to confirm priority areas for action, develop solutions and select changes to be implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine relationship of solutions to codes of practice, standards, contracts and commercial or industrial agreements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate expected outcomes from solutions against organisation’s competitive systems and practices approach and select most compatible action/s

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with process or system owner to generate engagement with and obtain sign-off for improvements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Draft implementation plan for selected action/s and confirm or amend with input from stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement enhanced improvement process

  1. Discuss changes to improvement processes with implementation team and seek feedback
  2. Resolve identified issues and/or problems with input from team and, where relevant, other stakeholders
  3. Take or initiate action to obtain resources to implement changes
  4. Determine need for knowledge and/or skills development for personnel to sustain improvement processes
  5. Evaluate options to address identified knowledge and/or skills development needs and take or initiate action on preferred option
  6. Establish and implement KPIs for modified improvement processes
  7. Oversee Implementation of changes and take action to address problems
  8. Take or initiate action to sustain successful improvements through standardisation
Discuss changes to improvement processes with implementation team and seek feedback

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve identified issues and/or problems with input from team and, where relevant, other stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take or initiate action to obtain resources to implement changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine need for knowledge and/or skills development for personnel to sustain improvement processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate options to address identified knowledge and/or skills development needs and take or initiate action on preferred option

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and implement KPIs for modified improvement processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Oversee Implementation of changes and take action to address problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take or initiate action to sustain successful improvements through standardisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge